Refund Policy

We keep refunds simple and fair. Here is exactly how they work for every Caspori subscription. If your case is not covered below, write to billing@caspori.com and we will look at it personally.

Monthly plans

Monthly plans are not refunded. Instead, you can cancel at any time and keep full access until the end of the period you already paid for. You will simply not be charged again.

Yearly plans: 14-day guarantee

Your first purchase of a yearly plan comes with a 14-day full money-back guarantee, counted from the purchase date. Tell us within those 14 days and we refund the full amount to your original payment method.

Yearly renewals

Yearly renewals are not refundable. So that a renewal never surprises you, we send a reminder email before it happens, and you can turn on cancel-at-period-end at any time from your portal.

Billing errors

Billing errors and duplicate charges are always refunded in full, every time. Just show us the charge.

Enterprise invoices

Enterprise accounts that pay by bank transfer against an invoice follow the refund terms in their contract.

How fast refunds arrive

Card refunds go back to your original payment method and typically reach you within 5 to 10 business days, depending on your bank.

Need a refund, or unsure which case is yours? Email billing@caspori.com.